Returns Policy

At CALTHERIQO, we are committed to ensuring your satisfaction with your purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward and transparent returns policy to assist you. Please review the guidelines below.

Eligibility for Returns

Items purchased from CALTHERIQO can be returned within 30 days from the delivery date. To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

Non-returnable Items

Return Process

  1. Contact our customer service team at [email protected] to initiate your return. Please provide your order number and a brief description of the reason for the return.
  2. Our team will review your request and provide you with a return authorization and shipping instructions.
  3. Package the item securely and include all original packaging materials and any accessories.
  4. Ship the item back to us using a trackable shipping service.

Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days.

Exchanges

If you need to exchange an item for a different size or color, please follow the return process to send back the original item and place a new order for the desired item.

Contact Us

If you have any questions or concerns about our returns policy, please feel free to contact our customer service team at [email protected] or call us at (555) 123-4567.